March Soapbox – The Debate Continues

I hesitate to enter the debate about gun violence control measures, such as which ones should be adopted, etc.  I think I have an informed perspective, but it’s simply my personal opinion.  I could talk at length about a range of issues, but to the extent that anybody cares to hear anything I believe, I offer just a couple of my thoughts.

What has to/will pass?

FixNics legislation, which is named after the National Shooting Sports Program of the same name  The program was begun years ago by the industry in support of efforts by DoJ, FBI, ATF, etc. for the betterment of a critical service (background checks).  The only reason that the legislation hasn’t passed unanimously is because it’s been attached (in the House) to companion legislation supporting national reciprocity of concealed carry licenses.  Left on its own merits, it’s a no-brainer.

What shouldn’t/won’t pass?

Raising the age limit to purchase a firearm to 21.  The age limit to purchase a handgun is 21.  If 18-21 year olds cannot purchase a firearm of ANY type, they have been arbitrarily stripped of their constitutional rights.  That there are politicians who are willing to discuss this possibility, let alone vote in favor of it, should make you VERY afraid.

On another note, sometimes I agree with Rex Tillerson, who reportedly called Trump a moron.  “Take the guns first, go through due process second”.  Really???  That’s as ignorant as it is moronic, and just another reason to be afraid.  I fear this presidency is not likely to end well.  Sigh …

~ Sandy Chisholm

February Soapbox – Off but not Quite Running

I’ll admit to being disappointed, but not entirely surprised, that our introduction of the Ranger II has been something less than flawless.  Unfortunately, I’m very surprised that in a number of instances it’s been as unsuccessful as it has been.  There have been several reasons for this.  Despite our best efforts to anticipate and address all the contingencies that surround a new product introduction, sometimes you simply “don’t know what you don’t know”.  We’ve also found that we’ve made some mistakes we don’t usually make.

Just one example of our struggles has been with regards to the flow of component parts.  Poor purchasing decisions, in conjunction with or prompted by a seemingly never-ending list of ongoing tweaks intended to further enhance performance or production (many of which make existing inventory obsolete) compound some output issues.  The other models in our line no longer require tweaks.

Curiously, we’ve suffered some challenges with relatively simple tasks like the reaming of cylinders, a process which we have done generally successfully on millions of parts over the past 40+ years.  I am every bit as confounded as many of you over some of these missteps.  Sometimes, we are slow to implement new process or adapt to other changes in what has otherwise been a fairly simple world for us, where most model changes have been purely cosmetic.  Re-engineering the Ranger II has been a much bigger challenge.  That a company of the size and with the resources of Remington would face similar struggles (R51 pistol) doesn’t provide us any comfort.

That said, one assurance I can give you is that we will overcome these obstacles and that we will make “right” any and every mini-revolver we have ever manufactured.  This is who we are.

It should go without saying that this factory (or most others) recognize quite well the economic benefits of doing the job right the first time, particularly in our case where the factory bears the brunt/entirety of the expense of fixing problems.  We’d be foolish indeed to send out a gun which we have any reason to suspect may be returned to us for repair/warranty issues – particularly when we warranty virtually everything that happens to any gun that we have ever manufactured/branded, even guns that have been abused by a previous owner.

We test fire every gun that leaves this factory with at least five rounds of a wide variety of commercially available ammunition.  Could we do it with 20 or 100 or more rounds to assure greater certainty?  Yes, we could, but you likely wouldn’t want to pay for that and most (reasonable) people don’t expect us to do that.  If during the process we see any evidence of a problem, we address it before the gun leaves the factory, otherwise we know it costs us substantially more to have the gun later returned to us – we’re not that stupid.

Why does some ammunition seem to work well and some others don’t?  I’ll admit I don’t have any idea but I’m aware that it happens, in our guns as well as others.  The problem is even more confounding when many people report contradictory experiences (A works well, B doesn’t in one case, and B works well but A doesn’t in another).  We invite our customers to try a wide range of different brands (other than Anguilla) in our guns to identify any idiosyncrasies.  Notwithstanding, it remains our mission to manufacture guns that work reliably with all ammunition all the time (but we don’t guarantee it) and we attempt to remedy problematic cases through our warranty service.  Lastly, please be mindful that in all cases, the problem is not always with the gun.

While it’s disappointing to you (and us) if a newly-manufactured gun needs repair service, we offer that service cheerfully and attempt to deliver it quickly.  If any of our Ranger II Early Bird customers have lost confidence or patience in our company &/or this products and would like to act on our offer, we are quite willing to have you return your gun to us for a full refund.

– Sandy Chisholm



January Soapbox – The Year is New, but the Resolutions are Old

While we met our goal of introducing the Ranger II before the end of last year, the introduction was not as successful as either the factory or our customers would have liked.  While I’m disappointed, I’ll admit that I’m not entirely surprised.  Our best efforts notwithstanding, we faced some glitches which effected both our output as well as apparent quality issues (sticky brass).  I’m confident that we have successfully addressed those issues

Based on what I read on our Message Board (which includes virtually every post, every day), to this point our customers have been, for the most part, tolerant of our shortcomings, confident – as they should be – in our commitment to make things right.  I reaffirm our commitment to making things right the first time but, admittedly, we occasionally come up short.  We know very well that there are costs to both our reputation as well as well as our pocketbook when we have to recover and rework a gun.  It continues to be our goal to avoid these unnecessary, avoidable costs.

Despite Jessica’s very best efforts, which were substantial, I am very sorry that we have disappointed some of our best customers by failing to ship all of our Early Bird orders before Christmas.  I would be upset if I were one of them.  I hope they’ll accept my apology.

So, we enter 2018 with the same resolution that we’ve had every year since I’ve been in business: to do/be better.  While I believe we’ve achieved that most years, there’s still so much more that we can do and it’s our commitment to do it.  I thank you for your business and your support.  Please feel welcome to contact me directly with any complaints or advice you may want to offer.  Happy New Year.

December Soapbox

I’m late – again.  So what.  All anyone wants to hear about is Ranger II.  The first deliveries have been made.  You’ll find several first-hand reports on our Message Board from some of the fortunate Early Bird recipients who are sharing their impressions, experiences (range reports) and photographs.

In other news …

I wish to state – for the record, once, clearly, emphatically, unambiguously, unequivocally, etc. etc. – that I have never behaved in such a fashion as to threaten, assault, intimidate, or otherwise make someone feel uncomfortable in any sexual/personal/intimate manner, be they employee, co-worker, vendor, customer, friend, acquaintance, stranger, etc. etc.  Do not expect ever to hear from me an apology, excuse, mea culpa or any other attempt to address any past bad behavior (at least as it relates to the above).  In the event any accusation might ever be made, it would be a malicious, bald-faced lie.

Aren’t you glad I shared that with you?  No?

Similarly, let there be no mistake or confusion that I am in any way attempting to dispute, demean, diminish or discount any of the similar reports regarding a whole cast of others that have become increasingly frequently made and widely reported.  The described/alleged behavior in each case is inexcusable, abhorrent, criminal, immoral and deserves to be dealt with in the most severe lawful manner possible.  The victims are due all the sympathy, retribution, compensation, etc. that is available to them in our courts/society.

That said, these stories/examples in almost every instance are of absolutely no interest to me and I consider them to be “fake news”, not because they didn’t happen (they probably did in most instances), but because they are not news and the outlets that dish out this garbage do disservice to us and bring discredit upon themselves by pandering to the prurient interests of a few.  I’m not entirely sure where the line should be drawn – perhaps it’s appropriate to report on public servants, as it relates to their judgement.  Perhaps, as well, news reporting personalities, as it relates to their credibility.  Harvey Weinstein, Garrison Keeler, Kevin Spacey, ad infinitum?  Stop it.  These events are none of my/your business and revelation/resolution is/should be relevant to only the parties immediately involved.  And I particularly don’t care about an ongoing tally per individual as the count increases.

I am so very sick hearing about all this garbage and don’t think these voluminous revelations serve any public interest except to “sell newspapers”.  That’s my story and I’m sticking to it.

I hope those fortunate individuals who have had the opportunity to see/handle/shoot our newly introduced Ranger IIs are happy with them and will share their impressions and experiences with our community, good bad or otherwise.

– Sandy Chisholm

November Soapbox – At Last

With the arrival of the of Ranger II, so begins a new era for North American Arms.  Many of you will have seen a couple of posted video clips of its presentation (See video here.)

at the recent firearms wholesalers show (NASGW).  While the early reviews have been very positive, it’s the opinions of you, the ultimate customer, which will determine the success (or lack of) of this product.

The response to our Early Bird offer was similarly very positive.  While we are very happy with the orders we’ve received, the offer was oversubscribed and I’m sorry that we won’t be able to fill all the orders we received.  I’m told that everyone should be notified of their particular outcome before the end of this week and that we plan to begin slowly shipping product by the middle of the month.

I expect that by this time next month there should be a few dozen Ranger IIs in the field and I expect that most who have one will share their impressions and experiences in short order.  My fingers are crossed.  Hope you like it; let us know. – Sandy

October Soapbox – Ranger II Early Bird

It is with a great sense of pride (and similar sense of relief) that I introduce the long-awaited Ranger II Early Bird Program.  Following this link (pre-order now closed) will take you to a dedicated page where you can enter your order.

The order window will be open for the month of October.  At the end of the month, you will receive notice from the factory as to whether or not your order has been accepted and will be processed.  All orders entered during October will not necessarily be accepted, as we expect more orders than there will be product to satisfy them.  As I earlier indicated, we will prioritize acceptance and fulfillment of these orders based on the number of posts you’ve made to our Message Board.  Admittedly, this is an imperfect/flawed measure of your “friendship” with the factory.

The EB allocation will be 250 pieces, and we will ship half of our production to satisfy these orders. The other half will be delivered to our “primary” customers, our distributor partners.  We anticipate beginning production before the end of October and expect that for the foreseeable future, production will approximate 100 pieces/week, in which event all EB orders should be filled before Christmas – but, as we’re all aware, despite our best efforts, stuff happens.  EB pieces will be identified with the serial # EBIIXXX.  No custom serial numbers will be available.

We have met certain cost targets and are offering these (as well as later) pieces at MSRP $479 (plus $10 S&H for each piece).  Each order can be for as many as two pieces.  These guns will be chambered in.22WMRF.  Each order can elect to have a second, LR cylinder included for $75.  Each order will be secured by a credit card – which will not be charged until the order is shipped – or any other form of prepayment (check, money order, etc.).  Before acceptance, each order must be accompanied by the FFL of the receiving dealer.

At the outset, all product will be of the shorter (1.5”) barrel length.  In time, we anticipate offering 2.5” and 4.0” barrel lengths.

We thank you for your interest and your patience, not only throughout the protracted development period, but also as we attempt to satisfy EB orders, as well as afterwards.

If, during the process, you would like personal attention, you’ll find it at 800-821-5783 or  Depending on the traffic, you shouldn’t be surprised if we don’t respond as quickly as we usually do.  If you want to offer further feedback, complimentary or critical, please direct it to


September 2017 – Update on the Ranger II

Our preparation for the launch of this product reminds me of the joke whose punchline is “Stand back, Eve, I have no idea how big this thing’s going to get!”

Our anecdotal experience over the past couple of years at trade shows and the like (including the recent NRA-produced CarryGuard Expo in Milwaukee) suggests to me that there is some familiarity with our efforts  to reintroduce this product.  I’ve seen/heard of a great sense of anticipation (at least amongst our friends in our Message Board community).  Resale prices for Ranger I would suggest that the demand will be strong.  Only time will tell how the product is received and whether or not it will have legs beyond the initial surge.  Assuming we can meet our admittedly premium price point (<$500), I believe this could become the flagship of our product line.

As earlier indicated, we will offer an Early Bird purchase opportunity for Friends of the Factory only, which will be defined as registered members of our Message Board community; simply becoming aware of the program and indicating your interest (on a specific sales order page we will create on our website) will not secure you a place in the line, which will be roughly ordered according to the number of posts you’ve made on our MB.  I expect that the ordering window will be open for 30 days.  While we have not yet determined the size of the allocation for the EB window, I expect it will approximate a couple/few hundred pieces.

During the EB program, output will be divided between EB participants and our best distributor partners.  I expect the early production rate will be maddeningly slow and the time for us to fulfill accepted EB orders could stretch several months.  When we receive all of the info we will require, including payment info. and the FFL of the receiving dealer, you will receive a confirmation of acceptance.  All accepted orders will receive a Ranger II.  As more details become available, we will share them.

To confirm: the Ranger II will be fitted with a magnum cylinder.  A second cylinder chambered in LR will be available for the EB and thereafter.  I expect that virtually all grips designed for the magnum frame will fit this model.  Different barrel lengths will be offered (including a 4” model for our friends in CA) but only the short barrel will be available for the EB.

-Sandy Chisholm