NAA’s Policy on Guns Returned to the Factory

IMPORTANT NOTE- CALIFORNIA RESIDENTS: Beginning July 1, 2008, residents of CA will either need to ship the firearms to NAA via UPS/FEDEX personally or be subject to an additional $15.00 document fee if the firearm is shipped from a dealer. This is for all firearms received by NAA from California.

The California DOJ is requesting that all firearm manufacturer’s obtain written approval prior to firearms being returned to your local dealers. Please contact NAA @ 1-800-821-5783 ext. 211 for further infomation.


Please do NOT ship your firearm back in the metal cases that firearms are now shipping in (as of Jan 1, 2015). If you ship it in the metal case you will be subject to an additional $5.70 for shipping.


Dear NAA Customers:

NAA has a lifetime warranty on all NAA Mini-Revolvers and Guardian Pistols. We stand behind our products and will repair your firearm to like-new condition. We will replace any parts that fail during normal operations for the life of your gun. The warranty does state that you (or your dealer) are responsible for paying the return shipping to NAA.

We do ask that you pay the return shipping and handling. Although UPS and FEDEX will legally ship a firearm for you, NAA strongly recommends that you have your local firearms dealer send the gun to us. The US Post Office allows us to return firearms to FFL firearms dealers via Priority Mail. This is the most economical way of returning a firearm for repair. Any firearm shipped to NAA via UPS or FEDEX must be shipped Overnight.

Please refer to the chart below for the return shipping and handling charges. (This amount is what you would need to send to NAA for us to ship the firearm back to you and/or a dealer.)

 RETURN SHIPPING COSTS 
Mini-Revolver UPS (Signature Required) $25.00
Guardian Pistol UPS (Signature Required) $28.00
Mini-Revolver Priority Mail to FFL Dealer $9.00
Guardian Pistol Priority Mail to FFL Dealer $11.00

 

If the gun has been disassembled and needs to be reassembled, there will be a $20.00 fee.
By disassembled, we mean that the side plate has been removed and/or internal components (trigger, hammer, etc.) have been removed.

We will replace any defective parts or parts that break during normal operation of the firearm at no cost to you. Parts that are missing or are damaged through neglect (for example, you run over your gun with a car and break the grips) you will be charged for.

What returns are subject to the shipping fee?

Return shipping is charged on all firearms sent to the factory for upgrades and repairs, except the following:

  1. Firearms returned for repair (not upgrades) that were manufactured within the last two years. In most cases, if you purchased your firearm new from a dealer within the last year, your firearm will fall into this category. If not, we will notify you. You may call or email the serial number to us and we can check the manufacture date for you.
  2. If you returned the firearm less than two months prior for warranty work and are returning it because of functional problems or Custom Shop problems, the fee will be waived.

Our goal is to provide you with high quality, reliable firearms. If you have comments, questions, or concerns, please contact us via phone at 800-821-5783, by mail or by Email.

All firearms require a Customer Repair Form (click here to download).

To make sure we know who the gun belongs to and what you want done, we have a Customer Information Form that we ask you to print and fill out. Send the form in the package with your firearm. The form requires Adobe Acrobat or Adobe Reader. If you need a hard copy faxed to you, please call us.

Please ship firearms and returns to:

North American Arms
2150 S. 950 E.
Provo, UT 84606
Attn: Customer Returns

Please do not include extra grips, holsters, custom cases, etc. when sending in your gun. If you are sending in a mini-revolver, please include the cylinder(s) and, if you have one, the conversion cylinder.