While we met our goal of introducing the Ranger II before the end of last year, the introduction was not as successful as either the factory or our customers would have liked. While I’m disappointed, I’ll admit that I’m not entirely surprised. Our best efforts notwithstanding, we faced some glitches which effected both our output as well as apparent quality issues (sticky brass). I’m confident that we have successfully addressed those issues
Based on what I read on our Message Board (which includes virtually every post, every day), to this point our customers have been, for the most part, tolerant of our shortcomings, confident – as they should be – in our commitment to make things right. I reaffirm our commitment to making things right the first time but, admittedly, we occasionally come up short. We know very well that there are costs to both our reputation as well as well as our pocketbook when we have to recover and rework a gun. It continues to be our goal to avoid these unnecessary, avoidable costs.
Despite Jessica’s very best efforts, which were substantial, I am very sorry that we have disappointed some of our best customers by failing to ship all of our Early Bird orders before Christmas. I would be upset if I were one of them. I hope they’ll accept my apology.
So, we enter 2018 with the same resolution that we’ve had every year since I’ve been in business: to do/be better. While I believe we’ve achieved that most years, there’s still so much more that we can do and it’s our commitment to do it. I thank you for your business and your support. Please feel welcome to contact me directly Sandy@NorthAmericanArms.com with any complaints or advice you may want to offer. Happy New Year.