Customer Service

North American Arms produces firearms of the highest quality and backs them up with a no-hassle Lifetime Warranty on our firearms. Please register your firearms above. If you have questions or a problem with your NAA firearm, please contact us. Please read the shipping information section below before sending your firearm into NAA

NAA’s Lifetime Warranty is one of the best, if not the best, warranty in the firearms industry today. In order to serve you better, we’ve created some guidelines and instructions to make the process of getting replacement parts as quick and easy as possible. If possible, send us the gun for repair. Shipping instructions are on our web site’s shipping information section below. This allows us to replace all worn or damaged parts, make minor adjustments as needed, and to test the gun prior to sending it back to you. If you’re returning accessories or if you don’t want to send the gun to us due to your location, time, or other factors, please follow these steps:

We offer a 90 day return policy for our accessories. If returning the accessory for a refund or exchange and there is nothing wrong with the accessory, we will charge a 10% re-stocking fee.

If you need a gun part, get the part number for the part that you need replaced. Some of the smaller parts are similar between guns, so this will help us get you the right part.  To find part numbers, consult the Parts Lists & Exploded Parts Diagrams section below. Gun’s that are sent to us disassembled will be charged the reassembly fee as well as the missing parts that need to be replaced. We recommend not disassembling your firearm before sending it in.

Here is the address to send the damaged or defective part(s) to:

NAA Parts Dept
2150 South 950 East
Provo, UT 84606

After receiving the replacement part(s), please contact us if you have any questions about installation. In most cases, you should receive your part(s) within 5 – 7 business days depending on your local mail delivery.

Due to liability reasons, we don’t send some parts that require skilled installation or special equipment. The Exploded Diagrams and Parts Pages below list these parts.

•  SW owner’s manual card
• Ranger II Owner’s Manual
• New Owner’s Manual
• Cap & Ball Manual
• Owners Manual (PDF) – NAA Guardian Pistols

• Exploded View and Parts – NAA Short
• Exploded View and Parts – NAA Long Rifle
• Exploded View and Parts – NAA Magnum
• Exploded View and Parts – NAA Pug
• Exploded View and Parts – NAA Black Widow
• Exploded View and Parts – NAA Mini Master
• Exploded View and Parts – NAA Guardian .32 ACP and .25 NAA Pistols
• Exploded View and Parts – NAA Guardian .380 ACP and .32 NAA Pistols

• .22 Long Rifle 1 1/8″ barrel
• .22 Long Rifle 1 5/8″ barrel
• .22 Magnum 1 1/8″ barrel
• .22 Magnum 1 5/8″ barrel
• .22 Short 1-1/8″ barrel
• Black Widow – .22 Long Rifle
• Black Widow – .22 Magnum
• Mini Master – .22 Long Rifle
• Mini Master – .22 Magnum

• .25 NAA Guardian
• .32 ACP Guardian
• .32 NAA Guardian – 60gr
• .32 NAA Guardian – 71gr
• .380 Guardian

• An explanation of Standard Deviation
• Safety Testing by HP White Laboratories (PDF)
• Table of Bullet Energy – Pistol

Privacy Statement: North American Arms does not share, sell or reveal customer information. This information is for our records only. Your e-mail address, street address, telephone number and purchase information will be kept confidential.

We will repair, free of charge, any firearm manufactured by North American Arms. The terms, conditions and limitations of this unique lifetime repair policy will be contained on the card accompanying each firearm.

Excluded from this policy are the following: Unauthorized Service, Alterations or Abuse; which nullify this policy.

The firearm must not be disassembled and should be returned prepaid to the factory. North American Arms does not cover return shipping on firearms manufactured more than two years ago.

Please answer all required questions.

By clicking on “enroll” I am aware that I must have received training in safe handling and use of this firearm, read the manual, instructions and warnings accompanying this firearm and that any firearm can cause serious injury or fatality if misused, mishandled or used carelessly.

North American Arms is pleased to publish the results of a series of comprehensive and expensive tests conducted primarily by H.P. White Laboratory of Street, MD. These results suggest to us that NAA products meet or exceed all of the testing criteria commonly identified in the various states’ regulations.

H.P.White Laboratory, Inc. conducted the tests, and is acknowledged as the leading privately owned laboratory engaged in small arms and ammunition research, development and testing.  See below for further details.

Results of independent testing performed on a NAA .22 Magnum Mini-Revolver and Guardian Pistols can be found here.

(The NAA .22 Magnum used is mechanically identical to all of our Mini-Revolvers).

NAA’s Policy on Guns Returned to the Factory

Dear NAA Customers:

NAA has a lifetime warranty on all NAA Mini-Revolvers and Guardian Pistols. We stand behind our products and will repair your firearm to like-new condition. We will replace any parts that fail during normal operations for the life of your gun. The warranty does state that you (or your dealer) are responsible for paying the return shipping to NAA.

We do ask that you pay the return shipping and handling. It is legal for you to return your firearm to the manufacture overnight via common carriers. However, NAA strongly recommends that you have your local firearms dealer send the firearm to us.

Please refer to the chart below for the return shipping and handling charges. (This amount is what you would need to send to NAA for us to ship the firearm back to you and/or a dealer.)

If the gun has been disassembled and needs to be reassembled, there will be a $75.00 fee.
By disassembled, we mean that the side plate has been removed and/or internal components (trigger, hammer, etc.) have been removed.

We will replace any defective parts or parts that break during normal operation of the firearm at no cost to you. Parts that are missing or are damaged through neglect (for example, you run over your gun with a car and break the grips) you will be charged for.

What returns are subject to the shipping fee?

Return shipping is charged on all firearms sent to the factory for upgrades and repairs, except the following:

1. Firearms returned for repair (not upgrades) that were manufactured within the last two years. In most cases, if you purchased your firearm new from a dealer within the last year, your firearm will fall into this category. If not, we will notify you. You may call or email the serial number to us and we can check the manufacture date for you.
2. If you returned the firearm less than two months prior for warranty work and are returning it because of functional problems or Custom Shop problems, the fee will be waived.

Our goal is to provide you with high quality, reliable firearms. If you have comments, questions, or concerns, please contact us via phone at 1-800-821-5783, by mail or by Email.

To make sure we know who the gun belongs to and what you want done, we have a Customer Information Form that we ask you to print and fill out. Send the form in the package with your firearm. The form requires Adobe Acrobat or Adobe Reader. If you need a hard copy faxed to you, please call us.

Please ship firearms to:

NAA
Attn: Repairs
2150 S. 950 E.
Provo, UT 84606

Make sure the firearm is unloaded before packing!

• Be sure to send in the complete firearm-this includes cylinders.
• Remove all custom accessories prior to packaging the firearm.
• Keep a record of your serial number prior to packaging your firearm for shipping.
• Do not ship firearms inside hard cases. Please do NOT ship your firearm back in the metal cases that firearms are now shipping in (as of Jan 1, 2015). If you ship it in the metal case you will be subject to an additional $6 towrds shipping.
• Retain your tracking information from the shipper.
• Any firearms that have been modified outside of factory specifications or disassembled may be subject to additional fees.
• DEALERS-Please include a copy of your FFL.