Our Message Board has been a valuable resource to many of you and a sounding board for problems, solutions, and opinions. It is an active on-line community with many regular contributors who offer, for the most part, valuable advice that is very helpful to our customers.

     A number of you have contacted us recently regarding the message board. Many of you are concerned about the lack of manners and “flame” wars that seem to be breaking out more often. Some of you have suggested that it’s getting so bad that it may be time to discontinue this service or to create stringent guidelines. In an effort to keep this resource available and to avoid excessive rules or censorship, we would like to offer the following advice and suggestions:

     1. NAA does not monitor the message board. As time permits, NAA employees help customers on the board quite often, sometimes publicly, sometimes via personal emails. If there is a problem on the board, we usually find out via email or phone from upset customers. If you see a problem starting, please don’t assume we’ll see it - let us know about it.

     2. The thread is yours. If you start a thread or a new topic, it’s your’s and if you feel it’s done it’s purpose or is getting out of hand, you can ask that the thread be deleted. Email webmaster@naaminis.com for this, as this email account is checked more frequently than the moderator’s email account. If a topic disappears, this is usually why.

     3. If you do screw up, tell us and we’ll fix it. If, in the heat of the moment, you post a brilliant, slashing reply that cuts someone else’s opinion, personality, mother, etc. to shreds - and then realize that you’d rather not have done that, email or call us and we’ll delete it - hopefully before it gets ugly. The same applies to all questions or comments that you didn’t intend to post or made an error in.

     4. Please keep to the subject. Many of you have complained that good information is buried in topics that start out about something entirely different. Make it easier for others to find and read your comments and advice by starting a new thread or topic when things get too far off track

     We deeply appreciate the many customers who care about this forum and have worked towards making it a valuable resource. We hope to be able to continue offering this resource to you, our customers, for years to come. We ask that you treat others with courtesy, and on those occasions where someone on the board or NAA, for that matter, deserves a good slap upside the head, that you’ll do it with politeness and kindness.

     Thank you
     NAA Management